We understand that life happens and schedules shift. To keep things running smoothly for both our clients and our team, we’ve created the following policy:

48-Hour Notice

We kindly ask for at least 48 hours’ notice for any cancellations or rescheduling requests. This allows us to adjust our schedule and offer your spot to another client.

Late Cancellations

Cancellations made within 24–48 hours of your scheduled service may be subject to a 50% service fee. Cancellations made with less than 24 hours’ notice will be charged 100% of the scheduled service cost.

Same-Day Cancellations / No-Show

If our team arrives and is unable to access the property, or if the appointment is missed without notice, the full service amount will be charged.

Rescheduling

We’re happy to reschedule your clean with proper notice. Requests made within 24 hours of your appointment may be treated as a cancellation.

Recurring Clients

For our recurring clients, we reserve your dedicated time slot. Repeated late cancellations may result in the loss of your reserved schedule.

Access to the Home

Please ensure we have access to your home at the scheduled time (key, code, or someone present). If we’re unable to enter, it will be treated as a missed appointment.

Emergencies

We understand that emergencies happen. In these situations, fees may be waived at our discretion—please communicate with us as soon as possible.